- Why publish prices when most agencies won't?
- Because the alternative wastes both our time. If your budget is $4,000 and the work costs $18,000, neither of us benefits from finding that out on a second call. Of ten Ontario AI agencies we reviewed, half publish nothing.
- Is the price fixed or an estimate?
- Fixed. The range on this page is the range projects land in. Once the diagnostic is done you get one number and one date, agreed before work starts. If the scope genuinely changes, we agree that change explicitly and in writing.
- Do I have to take the monthly retainer?
- No. It is optional and month-to-month. Plenty of clients take the build, get the runbook, and manage it themselves. A retainer that outlives its usefulness is a tax, not a service.
- What if it doesn't work?
- We agree what success looks like at the diagnostic stage, with a real baseline number. If a build does not deliver against it, that gets said out loud and we fix it. What we will not do is quietly declare victory.
- Can a grant really cover half?
- Ontario's DMAP grant provides up to $15,000 at a 50% match and explicitly funds hiring an external consultant to write a digital adoption plan. Eligibility is assessed by the province, not by us, and no outcome can be promised — but for eligible businesses it materially changes the arithmetic.